Manage users

Partner Network users are people who work on Amazon Ads accounts or manage Login with Amazon applications for your organization.

Access levels

Business employees who work on Amazon Ads accounts, provide services to Amazon advertisers, or need access to Amazon Ads tech partner resources.

We have 3 access levels that Partner Network account admins can choose to assign users:

Viewers can access content but can't make changes to the account. This role grants the user view-only access to all applications except user management and payment information. Viewers can only view their own learning console details.

Editors have access to all viewers' permissions, in addition to managing everything except the ‘payments’ and ‘access and settings’ pages. They can change content, create new ads, create portfolios, and manage existing campaigns. This role grants the user view and edit access to all applications except user management and payment information.

Admins have access to all functionality. A user invited as an admin can view and change everything within the account, including the ability to update registration information, change payment settings, invite, edit, or remove users, link/unlink advertisers, view all users’ learning console certifications, access and submit the Amazon Ads API registration form, and link/unlink applications.

Note: Custom - Editor is a legacy permission for former ‘developers.’ This role allows you access and apply for the Amazon Ads API and link/unlink applications. New users who require at least this level of functionality, can be added as an Admin, which comes with additional functionality. This role can't be assigned to new or existing users.

Manage administrator access

You may remove administrator access for a user as long as you have another user on your account with these permissions. To transfer administrator access to another user or change the email address used to register, follow these steps:

Navigate to Account access & settings under the Administration menu.
On the Users tab, select Invite user.
Enter the name and email of the new member, then select admin as the access control and click Send invite.
Once complete, you may remove admin rights of the original holder or the old email address by finding their name on the Users page, and selecting Remove user from the Actions drop-down.

Remove a user’s administrator access:

You may remove administrator access for a user as long as you have another user on your account with these permissions. To remove admin access for a user, follow these steps:

Navigate to Account access & settings under the Administration menu.
On the Users tab, find the user you would like to remove.
In the Actions column, select Remove user from the drop-down bar.
A confirmation pop up will appear warning you the user will be removed from the account.
Note: When a user is removed from a Partner Network account, the user’s certifications will also be removed from the account.

Add and remove users

Account administrators can easily add and remove users from their Partner Network account.

Add a user to the account:

If you’ve registered through an existing manager account, linked users will be visible on your Partner Network account. Otherwise, you can add new users through the Users page. You'll need to enter the users name, email, and assign their access level to send an invite.

Add multiple users to the account:

To add multiple new users at once, you can send email invites through the invite users link then select Invite multiple users. There you can enter email addresses separated by commas, semicolons, or whitespace to add multiple users at once.

Remove a user from your account:

To remove a user, you must have admin access on your account. If you have admin access, follow these steps:

Navigate to Account access & settings under the Administration menu.
On the Users tab, find the user you would like to remove.
In the Actions column, select Remove user from the drop-down bar.
A confirmation pop up will appear warning you the user will be removed from the account.
Note: When a user is removed from a Partner Network account, the user’s certifications will also be removed from the account.

Manage account access

To change access controls, you must have admin access on your account.

To change a user's permissions:

Navigate to Account access & settings under the Administration menu.
On the Users tab, find the user you would like to make changes to.
In the Actions column, select Change permission from the drop-down bar and choose the desired access for the user.
Save your changes on the top right of the page.

Manage access to multiple Partner Network accounts

You can check if you're an active user on any other accounts by selecting the profile symbol in the top right corner of the Partner Network.

If you're on multiple accounts you'll see a 'Manage your accounts' link, which allows you to switch between accounts. If you don't see this link, please contact us.

Troubleshoot your account users

What is the ‘Custom-Editor’ access control?

Custom - Editor is a legacy permission for former ‘developers.’ This role allows you access and submit the Amazon Ads API registration form and link/unlink applications. Admins can't assign new or existing users to this role, as it’s a legacy permission.

Why was I assigned the ‘Custom-Editor’ access control?

Custom - Editor is a legacy permission for users who previously held the ‘developer’ role. This role allows you access and submit the Amazon Ads API registration form and link/unlink applications. New users who require at least this level of functionality, can be added as an Admin, which comes with additional functionality. Admins can't assign new or existing users to this role.

How can I remove the ‘Custom-Editor’ permission from users on my account?

To change access controls, you must have admin access on your account. If you have admin access, you can change a user's credentials by:

Navigate to Account access & settings under the Administration menu.
On the Users tab, find the user you’d like to make changes to.
In the Actions column, select Change permission from the drop-down bar and choose the desired access level for the user.
Save your changes on the top right of the page.